0 item(s) - £0.00

Frais de port offerts à partir de 199 € TTC

Fundraising products

Ask a Question




 

Questions fréquentes

Ask Question

Is there a delivery charge?

For all orders, delivery costs are free above €300 (£237.04 exchange rate 12/05/2016). For orders below this amount and with standard delivery, you will be charged between €18 to 48 (£14,22 to £37,93 exchange rate 12/05/2016) depending on the weight of your order. 

Please contact the help line on +44 (0)203 808 9532 for postage calculations.

What is the shipping time for my order?

We ship your order as soon as we receive payment in our offices. 

The average time for shipping on  a standard delivery is 2-5 working days.

For bulk orders, a shipping company will contact you to arrange delivery time of your pallet.

How can I receive my order as soon as possible?

To receive your order quickly, pay by credit card.

How can I track the shipment of my package?

When your order is shipped, you receive an email that allows you to track your package on the shipper's web site (http://www.colissimo.fr or http://www.chronopost.fr).

If shipping times are exceeded, please contact the help line on +44 (0)203 808 9532 with your order number.

How can I change my shipping address?

Simply add a new address in "my account", "my addresses".

If you have validated your order and want to change the delivery address : contact the help line on the same day if you paid by credit card and within 48 hours after the registration of your order if you paid by another means.